how it works
how an agent goes from first call to working every night.
We lead with agents that already work. You pick one, or ask us to study your business and propose. Then we build it into your tools, prove it in a pilot and run it for you.
two ways in
start from the menu, or start from your problem.
pick an agent
Sales, quotes, calls, WhatsApp, inbox and documents, payment chasing and websites, plus agents for construction. We fit it to your tools and rules and have it live in 2 to 6 weeks.
ask for an audit
For owners who are not sure where to start. One day studying how your business runs, then a two-page plan naming the two or three agents with the best payback. £450, credited to your pilot if you go ahead within 30 days.
the steps
what happens, in order.
- A free 30-minute callWe show you agents working live, and ask where your hours go: missed calls, slow quotes, paperwork, chasing.
- A fixed-price pilotWe build on your real data and accounts, against one success number we agree up front, such as "every enquiry answered within 5 minutes".
- Draft mode, then liveAt first the agent proposes and a person approves everything. When you are happy, it goes live, and you decide how much freedom it has.
- We run itWe host, monitor, fix and improve it. Every month you get a one-page report: what it did, what it saved, what went wrong and what we changed.
- Add the next agentIt reuses the first one's memory, contacts and connections, so it costs less and starts faster.
what you see
no dashboard. no new login. just your agent.
You talk to your agent the way you would talk to a good assistant: in plain words or voice notes, whenever you like. It answers, acts and reports back.
The owner's conversation
Talk to your agent in the Claude app, WhatsApp or Teams: ask anything, give instructions, approve, send files and voice notes.
Your customers
They reach the agent on your own phone number, WhatsApp, email address and website form.
Your systems
Records, bookings and files appear in the CRM, calendar, shared drive and accounts package you already have.
Your mailbox
Sales emails can wait in your own drafts folder until you press send.
The settings sheet
Prices, FAQs, tone and hours in one shared spreadsheet, for anyone who would rather edit than chat.
The monthly report
One page: what it did, what it saved, what went wrong and how we fixed it, plus a link to the full log.
behind the scenes
one sealed machine per client, two engines inside.
Every client gets their own machine in an EU data centre. Nothing is shared between clients: not files, not logins, not accounts.
the office agent
Works for you: quotes, follow-ups, inbox, reports and your conversation with it. It runs in Claude Code on your machine, signed in with your own Claude account, so its thinking is part of a flat subscription you pay Anthropic directly.
the front desk
Faces your customers: calls, WhatsApp replies and web chat, around the clock. It can only answer, qualify and book, and it runs on business API keys with a hard monthly cap, included in our fee. A stranger’s message never reaches the agent that can open your email.
the record
Every call, chat, quote and payment is written to your CRM, or to a light dashboard we build if you do not have one. We watch every machine, restart what stops and update what needs it.
questions
the practical ones.
Whose Claude account does the office agent use?
Yours. The agent that works with you runs in Claude Code on a machine we host, signed in with your own Claude account, which you pay Anthropic for directly. We never handle your login or resell your usage.
Where is our data kept?
On a machine of your own in an EU data centre, and in the accounts you already own: your mailbox, CRM, drive and phone number. We sign a data processing agreement with every client.
What happens if we stop?
You keep everything: phone numbers, WhatsApp account, mailbox, customer data, documents and the website. We hand over the agent's instructions and logs too.
What does the front desk run on?
Anything that answers your customers around the clock (calls, WhatsApp replies, web chat) runs on business API keys with a hard monthly cap, included in our fee. Live voice needs a realtime speech model that is billed per minute, so this keeps costs predictable.
tell us where the hours go.
A 30-minute call. We show you an agent working live, and tell you honestly whether one would pay for itself in your business.